Privacy Policy

Who we are (the data controller)

The controller of your personal data is Docs Printing SRL, with registered office at Lacul Roșu Nr 5, 400614 Cluj-Napoca, Romania.

• Phone: +40 749 058 881
• Email: [email protected]
• Website: docsprinting.ro

We are an IT services company (technical support, servers, networking, cybersecurity, web and email hosting, printing, web and app development, SEO) and we also publish applications for iOS and macOS.

What data we collect

Depending on how you interact with us, we may collect the following categories of data:

• Identification and contact data: first and last name, company name, email address, phone number, address.
• Communication data: the content of messages sent through our contact forms, email or phone.
• Contractual and billing data: information needed to conclude and perform contracts and issue invoices.
• Technical data: IP address, browser and device type, operating system, pages visited and data collected through cookies and similar technologies.

Purposes and legal bases of processing

We process your data for the following purposes and on the following legal bases:

• Providing services and performing contracts — basis: performance of a contract (Art. 6(1)(b) GDPR).
• Responding to enquiries and quote requests — basis: our legitimate interest or pre-contractual steps taken at your request.
• Complying with legal obligations (tax, accounting) — basis: legal obligation (Art. 6(1)(c) GDPR).
• Improving our website and analytics — basis: your consent (Art. 6(1)(a) GDPR).
• Marketing and commercial communications — basis: your consent, which you may withdraw at any time.

Data sharing and processors

We do not sell your data. We may disclose data, strictly on a need-to-know basis, to:

• service providers acting as processors (hosting, cloud services, email, IT maintenance, payment processors, accounting);
• public authorities, where required by law;
• professional advisers (lawyers, auditors), where necessary.

All processors handle your data only under our instructions and on the basis of data processing agreements. Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place (for example, standard contractual clauses).

Retention period

We keep personal data only for as long as necessary for the purposes for which it was collected:

• contractual and billing data — for the duration of the contractual relationship and thereafter in accordance with statutory archiving periods (typically 10 years for financial and accounting records);
• contact and marketing data — until you withdraw consent or for as long as a legitimate interest exists;
• technical and analytics data — for the durations described in our Cookie Policy.

Data security

We implement appropriate technical and organisational measures to protect data against unauthorised access, loss, destruction or disclosure. These include encryption, access controls, security updates, backups and staff training. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

Your rights

As a data subject, you have the right of access, rectification, erasure, restriction, portability, objection and the right to withdraw consent, as well as the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP). Details on how to exercise these rights are provided on our dedicated GDPR page.

Contact and changes to this policy

For any questions regarding data protection or to exercise your rights, you can contact us at [email protected] or on +40 749 058 881.

We may update this policy from time to time to reflect legal or operational changes. The updated version will be published on this page together with the date of the latest revision. We encourage you to review it periodically.