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PRICING & ENGAGEMENT MODELS

Transparent pricing, no hidden costs

Pick the engagement model that fits you — hourly, fixed price per project, or a monthly IT support plan. No surprises on the invoice, with a local Cluj-Napoca partner who actually picks up the phone.

Ways to work together

Every business moves at its own pace. That's why we offer several ways to collaborate — flexible and matched to your project and budget.

⏱️

Hourly (Time & Materials)

Pay only for the hours actually worked, at rates agreed upfront. Ideal when requirements evolve along the way.

  • Ad-hoc work and one-off fixes
  • Projects that evolve over time
  • Flexible budgeting, low commitment
Most flexible
📦

Fixed price per project

One price, scope and deadline agreed from the start, after a short assessment. Maximum budget certainty.

  • Well-defined projects (website, email migration, network)
  • Clear cost and timeline upfront
  • No surprise invoices
Predictable
🛡️

Monthly IT support plan

A fixed monthly cost covering monitoring, proactive maintenance and support for your equipment. We prevent issues before they happen.

  • Ongoing support for your company
  • One monthly fee, easy to budget
  • SLA-backed response times
Recommended
👤

Dedicated specialist

A Docs Printing specialist working for you — as your outsourced IT department or alongside your in-house team.

  • Companies with no in-house IT
  • Need for a specific skill (network, security)
  • Continuity and long-term commitment
For scaling

Hourly rates

For hourly work, rates depend on the complexity and expertise required. Transparent, right from the start.

Standard

€20–30 / hour

Computer maintenance, basic server setup and everyday support.

Advanced

€30–40 / hour

Advanced server configuration, cloud/AWS administration and IT infrastructure optimization.

Expert

€40–80 / hour

Web and app development, custom implementations and complex projects requiring senior expertise.

What the rate includes — no hidden costs

  • Time of experienced specialists, not call-center staff
  • A clear diagnosis and report of the work done
  • The tools and licenses needed for the job
  • Direct communication and a single point of contact
  • Recommendations to prevent future problems
  • Fair billing — you pay only for work actually done
  • Your data, accounts and code stay yours, no lock-in
  • No hidden fees or surprises on the invoice

How we work

A simple, transparent process — from the first conversation to ongoing support.

1

Free consultation

You tell us what you need. We listen, ask the right questions and understand your business context.

2

Assessment & audit

We review your current setup (equipment, infrastructure, risks) and identify what matters.

3

Quote & estimate

You get a clear proposal with the engagement model and estimated cost — no obligation.

4

Implementation

We get to work, with agreed timelines and communication throughout.

5

Support & reporting

We stay by your side with ongoing support and monthly reports on what was done.

Frequently asked questions

How do you charge — hourly, fixed price or monthly?
All three. For ad-hoc work and evolving projects we use an hourly rate; for well-defined projects we offer a fixed price; for ongoing support, a monthly plan. We choose the right fit together.
What's included in the hourly rate?
The time of an experienced specialist, the tools and licenses needed, the diagnosis and a clear report of the work. You pay only for the hours actually worked.
Can I get a fixed price for my project?
Yes. After a short assessment of the requirements we give you a fixed price and an agreed deadline, so you have full budget certainty.
Is there a minimum contract or long-term commitment?
We don't impose long commitments. Support plans can be monthly, and for one-off work you don't need any framework contract.
What about emergencies or after-hours support?
For plan clients we offer SLA-backed response times, including extended-coverage options. Emergency call-outs are agreed clearly upfront.
Are there any hidden costs?
No. Rates are clear from the start, and any change of scope is discussed and approved beforehand. You get transparent, itemized invoices.
Do my data and accounts stay mine?
Absolutely. Your data, accounts, licenses and code are entirely yours. No lock-in — if you ever leave, we hand everything over cleanly.

Let's talk about your IT needs

Request a free, no-obligation consultation and quote. We reply fast, with clear recommendations and transparent pricing.

📞 Call now✉ Request a quote